agenda 2021

regional outlook

10:00 – 10:30 CEST

Negative effects of the COVID-19 on the Western Balkan economies became visible already in the first quarter of 2020. Government emergency measures have forced banks to make hard decisions by suspending repayments, restructuring existing loans and providing liquidity to their customers to manage the crisis.

In response to the market disruptions, banks are taking quick steps to adopt new digital initiatives; moving their businesses online, maintaining seamless operations, making temporary business adjustments and rethinking their distribution channels.

year two

10:30 – 12:00 CEST

COVID-19 has triggered a shock and massive industry changes worldwide & many difficult questions must be answered.

Banking is affected. The industry has already felt substantial effects from the crisis, with more to come. The banking systems worldwide have roles to play in getting the economy back on track.

How effective a bank-supported economic recovery will be and what are the adequate models for the future.


12:00 – 14:00 CEST

COVID-19 have completely changed consumers shopping behavior.

With merchants on the brink of bankruptcy, reduced consumer spending and international trade, have decreased the overall volume of transactions.

On the other hand, digital payments have increased since the outbreak, transforming the payments world to digital-first.

local future

14:00 – 15:00 CEST

Banks in BiH have been impacted by Covid-19, including a significant decrease in demand, with many consumers losing their jobs and thus resulting in low eligibility to apply for loans. The demand for goods has changed with prioritising basic needs over luxury products.

In order to relieve the social and economic burden, the government has proposed several measures including a moratorium of up to twelve months, a grace-period of up to three months, and a loan extension of up to six months.

Prolonged pandemic requiring new lockdowns would further amplify uncertainty, as well as economic and social costs, making the crisis increasingly difficult to handle.